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Privacy Policy

This Privacy Policy describes how Ovvracollects, uses, stores, and deletes information when you use the app or this website. We wrote it in plain language because trust matters more than legal padding.

No sale of personal data Firebase-backed storage Account deletion in-app or by email Last updated March 10, 2026

Last updated: March 10, 2026

Summary

  • We collect the information needed to run your account and the features you choose to use.
  • Most app data is stored in Firebase services configured for Ovvra.
  • We do not use advertising cookies on this site and we do not sell personal data.
  • You can request account and data deletion from Account > Privacy in the app or by emailing us.

What we collect

Account and profile data

  • Email address and Firebase Auth account ID
  • Optional ZIP or postal code for regional pricing
  • Subscription status written by our billing backend

Garage and maintenance data

  • Vehicle details such as year, make, model, mileage, and powertrain
  • Saved quotes, service history, decisions, and optional notes
  • Planning, savings, and Premium outlook records created from that data

AI, support, and feedback data

  • Ask Coach questions and stored AI history
  • Saved answers, coach notes, and AI feedback
  • Feedback messages you send through the app

Notifications and optional uploads

  • Push notification token, generated device ID, timezone, platform, and app version if you opt in
  • Notification preferences such as quiet hours and reminder toggles
  • Optional quote images or documents if you upload them

How we use data

  • To create and secure your account.
  • To store your cars, quotes, maintenance history, and settings.
  • To calculate pricing ranges, planning views, savings, and Premium outlooks.
  • To answer Ask Coach requests and save the history you choose to keep.
  • To send push notifications only if you opt in.
  • To manage subscriptions, support requests, abuse prevention, and account deletion.

Firebase and other tools we use

Firebase Authentication

Used for sign in and account identity. This lets us connect your data to your account.

Cloud Firestore

Used to store account records, cars, quotes, maintenance events, AI history, notification settings, subscription status, feedback, and related app data.

Cloud Functions

Used for secure backend work such as Ask Coach requests, document processing, subscription syncing, notifications, and account deletion.

Firebase Storage

Used for optional uploaded files such as quote images or documents when you choose to send them.

Firebase Hosting

Used to serve this website and these legal pages.

Other service providers

We use RevenueCat plus the App Store or Google Play for subscriptions, and Expo services for push notification delivery.

Firebase Analytics and Firebase Crashlytics are not enabled in the current app build as of March 10, 2026. If that changes, we will update this page before or when the change ships.

Cookies and identifiers

  • This website does not use advertising cookies or a marketing analytics SDK.
  • Firebase Hosting may still receive basic request data needed to serve pages and protect the service.
  • The mobile app stores session data and app preferences locally on your device so you can stay signed in and keep settings between launches.
  • If you enable notifications, we store a push token, a generated device ID, and related device metadata so notifications can reach the right device.

Sharing and anonymous benchmarks

  • We share data with the service providers listed above only as needed to run the app.
  • We do not sell personal data.
  • If you keep community benchmarking enabled, some pricing or trend data may be included in anonymous aggregates after privacy thresholds are met.
  • We do not publish your email, raw notes, full address, VIN, license plate, or other direct identifiers in those aggregates.
  • We may disclose information if required by law or to protect the service from abuse, fraud, or security issues.

Retention and deletion

We keep account data for as long as your account is active or as needed to operate the features you use. Some data may stay longer if the law requires it, if we need it for security, or while backups age out.

  • Coach notes may expire earlier by design.
  • Notification tokens and related device data can be replaced or removed when you change devices or turn notifications off.
  • When you request account deletion, our backend deletes your Firebase Auth account, your Firestore user data, and files under your user storage path.

To request deletion, use Account > Privacy > Delete my account & data in the app, or email Ovvrasupport.

Contact and updates

If you have a privacy question, want to request deletion, or need help with your account, email Ovvrasupport.

If we make a meaningful privacy change, we will update this page and change the last updated date.